Privacy & Cookie Policy

Last updated: 23 September 2026

1. Introduction

Edge Tree & Garden Services Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This policy explains how we collect, use, store, and protect your personal data when you use our website or contact us regarding tree surgery, hedge trimming, stump removal, site clearance, or grounds maintenance services. We comply with UK GDPR, the Data Protection Act 2018, PECR, and DUAA 2025.

2. Personal Data We Collect

We may collect personal information when you:

  • Request a quote

  • Contact us by phone or email

  • Submit a form on our website

  • Arrange a site visit

  • Make an enquiry about tree or garden services

This may include:

  • Name

  • Email address

  • Phone number

  • Property address

  • Details of the work required

  • Any information you choose to provide

We also collect technical data automatically:

  • IP address

  • Browser type

  • Pages visited

  • Cookie data

3. How We Use Your Information

We use personal data to:

  • Respond to enquiries

  • Provide quotations

  • Arrange site visits

  • Deliver tree surgery and garden services

  • Maintain customer records

  • Improve our website and operations

  • Meet legal and accounting obligations

4. Legal Bases for Processing

We process personal data under:

  • Contract

  • Consent

  • Legal obligation

  • Legitimate interests

  • Recognised legitimate interests (DUAA)

5. Cookies

We use cookies to improve website performance and user experience. These may include:

  • Necessary cookies

  • Functional cookies

  • Analytics cookies

6. Managing Cookies

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

7. Data Sharing

We may share data with:

  • Website hosting providers

  • IT and security partners

  • Regulatory authorities when required

All third parties must protect your data and use it only for the purposes we specify.

8. Data Security

We use appropriate technical and organisational measures, including:

  • Secure servers

  • Encrypted connections

  • Restricted staff access

  • Regular security reviews

9. Data Retention

We retain personal data only as long as necessary for:

  • Providing services

  • Legal and accounting requirements

Data is securely deleted when no longer required.

10. Your Rights

You have the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

11. Complaints

If you have concerns, contact us first. If unresolved, you may contact the ICO.

12. Contact Us

Phone: 07961 645 620 Email: aedge1@hotmail.com Website: https://edgetreeservices.co.uk/